Capital.com Expands Bulgarian Operations to Build a European Customer Service Powerhouse

Capital.com has announced a major expansion of its Bulgarian operations, reinforcing its long-term strategy to develop specialised centres of excellence across its global network. The company has opened a new office in Sofia’s Office X Business Garden and increased its local workforce by 51% over the past year, signaling a strong commitment to transforming Bulgaria into its flagship hub for customer service. With up to €5 million earmarked for operational investment, Capital.com aims to elevate its support capabilities to industry-leading standards while creating one of the most advanced workplace environments in the region.

Chief People Officer Eugene Lemesh highlighted Bulgaria’s pivotal role in the . The expansion complements Capital.com’s large-scale technology hub in Poland, which now employs more than 430 people. By strengthening the operational presence in Sofia and pairing it with deep technical resources in Poland, Capital.com is shaping an integrated framework that enhances responsiveness, efficiency, and global service quality.

The operational expansion is led by Global Head of Operations Elpida Gavril, who overviews customer service and the company’s wider operational functions. Her mandate includes developing a centre of excellence that delivers multilingual, round-the-clock support for clients across Europe, the Middle East, and international markets—reinforcing Capital.com’s footprint as a global trading platform committed to accessibility and transparency.

Takeaway

A High-Performance Customer Service Engine Built for Global Scale

The Sofia-based customer service team now provides across email, phone, and live chat channels. Capital.com’s responsiveness metrics—responding within 60 seconds via live chat and under two hours via email—underline the company’s commitment to setting new standards for service accessibility and client satisfaction within the fintech industry. These capabilities are increasingly significant as global demand quicker, clearer, and more reliable support.

The expanded office environment is designed to cultivate collaboration, high performance, and employee development. By creating a workplace that emphasises continuous learning and cross-functional communication, Capital.com aims to build a talent pipeline capable of scaling alongside its trading platform’s rapid growth. The company’s presence in Bulgaria now includes 100 employees, with room for further expansion as demand grows across international markets.

This operational upgrade builds on Capital.com’s broader investments across its global footprint. With more than 1,100 employees in 11 locations—including London, Dubai, Limassol, and Melbourne—the company continues to strengthen its foundations for sustainable growth..

Takeaway

Q3 Highlights: Rising Trading Volumes and Strong Multimarket Engagement

The expansion follows a solid Q3 performance, where Capital.com reported $744 billion in total trading volumes despite seasonal market moderation. Equities trading rose 5.2% quarter-on-quarter, driven by continued investor interest in AI and technology stocks. was another standout, with crypto securities trading surging 53.9% during the identical period—reflecting renewed engagement as digital markets rebounded.

FX and commodities experienced moderate declines of 17.1% and 12.2%, respectively, in line with broader seasonal trends. Across all asset classes, Capital.com executed more than 45.7 million trades in Q3, reinforcing its position as a leading platform for active traders viewking diversified market access, intuitive interfaces, and robust execution quality.

The company’s ongoing operational investments—including the Sofia customer service hub and Polish engineering hub—provide a strong foundation for managing while supporting long-term client growth across multiple regions. These combined capabilities position Capital.com to continue scaling efficiently while maintaining a client-centric approach to platform development and service delivery.

Takeaway