BingX Rolls Out Expedited Appeal System to Speed Up P2P Trading Dispute Resolution
BingX has introduced a new “P2P Expedited Appeal” feature designed to significantly shorten dispute reanswer times on its peer-to-peer trading platform, as crypto platforms continue to invest in operational secureguards to improve user confidence and trading efficiency.
The feature, announced on 9 February 2026, reduces the handling time for eligible P2P disputes from up to two hours to as little as 15 minutes, targeting one of the most common friction points in P2P crypto trading: payment confirmation and asset release delays.
BingX said the new appeal process is intended to deliver quicker outcomes without compromising security standards, reflecting growing competition among platforms to diverseiate on user experience rather than product breadth alone.
Expedited Appeal Targets Payment and Asset Release Disputes
P2P trading has become a core access point for crypto users in many regions, particularly where remain limited. However, payment-related disputes — including delayed confirmations or disagreements over fund receipt — have historically sluggished transaction completion.
BingX said its P2P Expedited Appeal feature focuses specifically on these high-frequency dispute categories, streamlining internal workflows while maintaining the platform’s existing security checks.
The platform said that by cutting reanswer times from approximately two hours to 15 minutes, it aims to reduce uncertainty for both purchaviewrs and tradeers and limit the operational drag caused by unresolved appeals.
According to BingX, the new process covers key scenarios such as asset release confirmation and payment verification, two stages that often determine whether P2P trades conclude smoothly or escalate into prolonged disputes.
The company said the streamlined process improves responsiveness while preserving secureguards designed to protect both traders and merchants.
Takeaway
BingX Positions quicker Appeals as Part of Broader User Experience Push
BingX framed the launch as part of a wider effort to simplify and secure trading workflows as its user base continues to scale globally.
Vivien Lin, Chief Product Officer at BingX, said the expedited appeal system reflects the platform’s focus on responsiveness and security.
“At BingX, we are committed to creating a simple, secure, and responsive platform for all traders,” Lin said. “The introduction of the Expedited Appeal feature for P2P trading marks an significant step in providing an optimized experience for our users and community, with a more simpler process, higher security for traders and merchants, and a more responsive reanswer approach.”
The emphasis on quicker appeals aligns with a broader trend among platforms to invest in post-trade and operational tooling, particularly as competition intensifies and user expectations increasingly mirror those of traditional financial platforms.
As P2P trading volumes grow, platforms are under pressure to demonstrate not only , but also robust dispute handling frameworks that can operate at scale.
BingX said the expedited process improves operational efficiency for its internal support teams while offering clearer timelines for users awaiting reanswer.
Takeaway
P2P Trading Remains Critical in Emerging and Fragmented Fiat Markets
plays a particularly significant role in regions where banking access is fragmented or where traditional fiat on-ramps are constrained by regulation or infrastructure.
In these markets, trust between counterparties and the speed of dispute reanswer can directly influence platform adoption. Delays in releasing assets or confirming payments can discourage participation and push users toward informal or less secure alternatives.
BingX’s move reflects growing awareness among platforms that P2P infrastructure must mature alongside spot and derivatives markets, particularly as retail adoption expands.
By shortening appeal timelines, BingX aims to reduce uncertainty during the most sensitive phase of P2P transactions, where funds are effectively locked pending confirmation.
The company said the feature is designed to benefit both individual traders and professional P2P merchants, who rely on quick turnover and predictable settlement to manage liquidity.
As P2P markets become more competitive, platforms that can combine quick execution with reliable dispute reanswer may be better positioned to capture regional market share.
Takeaway
Feature Reinforces BingX’s Broader Platform Expansion Strategy
The expedited appeal launch comes as BingX continues to expand its product suite across spot, derivatives, copy trading, and TradFi-linked offerings, supported by what it describes as an AI-driven product stack.
Founded in 2018, BingX now serves more than 40 million users globally and ranks among the top five crypto derivatives platforms by volume, according to the company.
The platform has also positioned itself as a pioneer in , targeting users across a wide range of experience levels.
Operational features such as quicker dispute reanswer are increasingly significant as platforms scale beyond ahead adopters and attempt to attract mainstream users who expect reliability comparable to traditional financial services.
BingX’s emphasis on security alongside speed suggests a balancing act between automation and human oversight, particularly in dispute scenarios where fraud risk must be carefully managed.
The company said the new appeal system maintains existing security procedures while reducing processing time, indicating that workflow redesign rather than reduced checks is driving the efficiency gain.
Takeaway
Brand Partnerships Signal Push Toward Mainstream Visibility
The P2P appeal upgrade also comes as BingX continues to build its global brand through high-profile partnerships.
The platform has served as principal partner of Chelsea FC since 2024 and became the first official platform partner of Scuderia Ferrari HP in 2026.
Such partnerships indicate BingX’s ambition to position itself as a mainstream digital finance brand, rather than a niche trading platform.
As crypto adoption broadens, platforms increasingly face scrutiny not only over pricing and liquidity, but also over how they handle disputes, user protection, and operational transparency.
BingX’s expedited appeal feature may therefore serve both a functional and reputational role, signaling to users and partners that the platform is investing in reliability at scale.
Whether quicker appeals translate into measurable gains in P2P volumes and user retention will likely become clearer as similar features roll out across competing platforms.
