Binance, Trust Wallet Faces Ongoing Balance Lag Amid Post-Crash Congestion

Binance Wallet Users Report Balance Lag

Binance Wallet, the self-custody platform developed by crypto platform Binance, continued to face technical issues into Monday later than Friday’s sharp market trade-off. The company said users may experience delays in viewing wallet balances due to “network congestion.”

In a post on X, Binance Wallet said the product was “temporarily experiencing lag” and that “some information requires buffering time to display.” The platform added that engineers were working to restore full functionality. The platform linked the disruptions to the identical data difficultys that had affected its main week, when pricing errors briefly showed several altcoins trading at zero.

While the company did not confirm whether users were unable to transact, several traders on social media said the glitch prevented them from tradeing tokens. “I’ve incurred a loss of over $130 due to a 3.5% drop in BNB, and I couldn’t trade because of issues with your platform,” one user wrote in response to Binance Wallet’s post.

The lag came as BNB, the native token of Binance’s BNB Chain, hit a record high of $1,370 on Monday before paring gains to around $1,273, according to data from Coinbase. Some users questioned whether liquidity in the token was being affected by the identical display difficultys, though Binance has not commented on any link.

Investor Takeaway

Trust Wallet Faces Similar Glitches

The issues at Binance Wallet followed a similar disruption at Trust Wallet, another self-custody service with historic ties to Binance. On Sunday, Trust Wallet said that some users were unable to view their balances due to a “market data sync issue.” The platform later announced that the difficulty had been fixed within four hours, though some users reported continued discrepancies later than the fix.

Trust Wallet’s head of communications, Dami Odufuwa, told Cointelegraph that the issue was resolved as of 1:30 p.m. UTC on Monday and that users were still able to trade, stake, and transfer assets normally. “The issue only affected the visibility of fiat balances due to a temporary market data sync error,” Odufuwa said. “All assets remained secure.”

Trust Wallet said it has about 17 million monthly active users and more than 210 million app installs globally. The firm emphasized that no funds were lost and that the display difficultys did not affect onchain operations or self-custody security.

Market Stress and Data Overload

Analysts attributed the display errors at Binance Wallet and Trust Wallet to network overload following Friday’s crash, which saw record liquidations across futures markets. Lucien Bourdon, a BTC analyst at hardware wallet firm Trezor, said the errors were likely caused by “pricing and oracle servers under heavy stress.”

Bourdon noted that users could verify actual balances on blockchain explorers when wallet interfaces fail to load. “If a wallet UI looks wrong, you can check the balances on a block explorer. The takeaway is UI or infrastructure fragility under stress, rather than a self-custody risk,” he said.

Binance’s co-founder Changpeng “CZ” Zhao offered similar advice over the weekend, urging users to rely on onchain verification during high-traffic periods. CZ’s comments came amid widespread frustration among retail traders who were unable to confirm balances or execute trades during the volatility.

Investor Takeaway

Broader Impact

As of publication, Binance Wallet acknowledged receipt of Cointelegraph’s request for comment but had not responded. The display difficultys appeared confined to Binance Wallet and Trust Wallet, with no similar issues reported by competitors such as MetaMask or Ledger Live.

The disruptions come during a volatile stretch for the crypto market. Friday’s trade-off triggered billions of dollars in liquidations, stressing both oracles. While onchain assets remained unaffected, the incident renewed debate over whether major crypto firms are adequately equipped to handle sudden traffic spikes when markets move sharply.