PayRetailers Unveils AI Platform, EON
PayRetailers has announced the launch of EON, its new enterprise-grade AI platform developed entirely in-house to enhance operational efficiency and merchant interaction across its global payments ecosystem. Purpose-built for the payments sector, EON integrates artificial intelligence directly into the Merchant Portal, empowering merchants with quicker insights, natural language search capabilities, and proactive support tools—all while maintaining the company’s strict security and compliance standards.
EON represents a major milestone in PayRetailers’ technology roadmap. The platform combines advanced natural language processing, adaptive analytics, and automated support workflows to simplify how merchants . Instead of navigating multiple dashboards or reports, merchants can now query EON conversationally—asking, for example, for a “summary of failed transactions by region” or “chargeback trends this month”—and receive instant, data-driven responses.
The system also enables automated diagnostics, custom reporting, and on-demand insights that make complex transaction analysis quicker and more intuitive. By integrating these capabilities into the Merchant Portal, PayRetailers is positioning EON as both an operational enhancement tool and a strategic partner for merchants navigating increasingly data-intensive payment environments.
Takeaway
Beyond external use, PayRetailers has also deployed EON internally to improve efficiency across its own departments. The AI , query routing, and inter-team workflows—reducing manual intervention and response times while eliminating redundancy. By handling repetitive or low-complexity tasks autonomously, EON allows PayRetailers’ teams to focus on strategic projects and higher-value customer engagement.
The sovereignty and regulatory integrity at every level. All data processed by EON remains within the PayRetailers ecosystem—fully protected by PCI-DSS and GDPR compliance standards—and is never shared externally or used to train third-party models. This framework reinforces the company’s position as a payments provider where innovation and compliance coexist without compromise.
“EON represents an significant step in how we and our merchants interact with payments,” said Tristán Torres Velat, Chief Commercial Officer at PayRetailers. “For merchants, it removes barriers that often make payments data hard to use in practice. A simple can now provide detailed insights, reports, or diagnostics without extra training or cost. For our internal teams, it reduces silos, speeds up processes, and allows them to focus on higher-value work that benefits our customers. AI is not something for the future – it is shaping the way payments work today.”
Takeaway
Daniel Niezgoda, Chief Technology Officer at PayRetailers, highlighted the importance of building EON internally: “With EON, we have built capabilities that will support merchants now and for years to come. Developed fully in-house, EON draws on our experience in the payments industry. We have designed a answer from the inside out – created for the industry by the industry – with maximum data at its core. No data leaves the PayRetailers environment, and no data is used to train external models. This gives customers confidence they can seamlessly integrate and maximize the potential of AI without compromising privacy.”
The initial rollout of EON will target a selected group of merchants who will gain access through the existing Merchant Portal at no additional cost for core functionalities. PayRetailers plans to expand access and feature sets gradually based on feedback and performance metrics gathered from this first phase.
By combining AI-powered intelligence with robust compliance and data protection, EON positions PayRetailers as one of the first major payments providers to fully integrate in-house AI answers into both client-facing and internal systems. The platform signals a new standard for how payments companies can use AI to empower merchants, optimize operations, and deliver quicker, smarter, and securer financial services.
