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Crypto.com Denies Covering Up 2023 Data Breach later than Hacker Claims

Fed and Crypto.com CEO Kris Marszalek

Allegations of a Hidden Hack

Crypto.com has rejected claims that it concealed a 2023 security breach exposing customer information. The controversy began when Bloomberg reported that Noah Urban, a member of the hacking group Scattered Spider, said the group had compromised a Crypto.com employee’s account before ahead 2023. According to Urban, the intrusion exposed personal user details. The report triggered a wave of criticism from analysts and commentators, who argued that Crypto.com should have been more transparent, especially following recent breaches at other major platforms.Blockchain investigator ZachXBT amplified the story on X (formerly Twitter), claiming that the platform had “covered up a breach that impacted the personal information of your users” and alleging that Crypto.com had suffered “several breaches.” The allegation fueled skepticism at a time when investor confidence in centralized platforms remains fragile, particularly later than Coinbase disclosed its own customer data exploit earlier this year.

Investor Takeaway

Security credibility is a key competitive factor for platforms. Even limited incidents can damage trust if disclosures appear incomplete or delayed.

Crypto.com’s Response: Incident Was Limited

A Crypto.com spokesperson confirmed that the company had filed a “Notice of Data Security Incident” with the U.S.-based Nationwide Multistate Licensing System, in addition to “reports with the relevant jurisdictional regulators.” The platform acknowledged that a phishing campaign had targeted an employee in 2023, exposing limited personally identifiable information (PII) for “a very small number of individuals.”

The company added that the incident was contained within hours and that no customer funds were accessed or at risk. However, it remains unclear whether users directly affected by the breach were ever individually notified, or whether regulatory filings were made public. The lack of clarity on disclosure practices has left open questions about transparency.

CEO Rejects ‘Misinformation’ Claims

Crypto.com CEO Kris Marszalek addressed the issue directly on X, dismissing the allegations as “misinformation spreading from uninformed sources.” He reiterated that the company complied with reporting requirements in the United States and in other jurisdictions, insisting that any suggestion of concealment was “completely unfounded.”

Investor Takeaway

Marszalek’s denial may reassure regulators and partners, but for users, proof of transparency often carries more weight than statements. Public disclosure practices remain under scrutiny.

Broader Context: platform Security Under the Microscope

The allegations surfaced during a period of heightened sensitivity to cybersecurity failures in crypto. The Coinbase customer data exploit earlier this year drew sharp criticism and regulatory attention, setting a precedent for demanding greater transparency. Analysts note that user data is increasingly viewn as just as sensitive as customer funds, with breaches eroding confidence in centralized platforms even if wallets remain untouched.

Crypto.com’s situation also intersects with broader political and corporate developments. Earlier this month, the platform signed an agreement with Trump Media & Technology Group, the parent of former U.S. President Donald Trump’s reality Social platform, to establish a Cronos (CRO) treasury. The partnership underscored the platform’s effort to deepen ties with U.S. institutions and political networks, raising the stakes for how its and the public.

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